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Not able to pay

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Contributor

Not able to pay

'We're sorry. We can't complete your purchase at this time.'

 

For some unknown reason when I come around to pay for a service I am buying I get the message above, our paypal balance is all available and there should be no reason why this is happening, I have confirmed both email and phone number.

Screenshot_1.pngthis is from the serviceScreenshot_2.png

Any help on why this is happening would be greatly appreciated.

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4 REPLIES 4
Esteemed Advisor

Re: Not able to pay

@Alteria

 

Do you have a back up card linked to your Paypal account as well?


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Contributor

Re: Not able to pay

I am having the same issue and I have a back up card linked to my account.

Contributor

Re: Not able to pay


@kernowlass wrote:

@Alteria

 

Do you have a back up card linked to your Paypal account as well?


I have neither a backup card or bank account linked, I use it for the paypal wallet.

Esteemed Advisor

Re: Not able to pay

 

 @Alteria

 

That would be why then, you can use your wallet only but at some stage you have to add a card to act as a back up funding source and to verify your account.


Advice is VOLUNTARILY given.
Please leave Kudos / Solution if I have helped you.