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Not able to issue you a refund for 2nd time for a payment of a customer

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New Community Member

Not able to issue you a refund for 2nd time for a payment of a customer

Hello,

 

we need to send a refund to some of our customers for the second time due to some missing parts in the order. But once we click on "Issue a refund" the "Issue refund" page will load but after a second it will auto forward again to the "Transactions Details" page. It was always possible to issue several refunds for the same transaction, we experience this problems just in the last days.

 

Please help as our customers are waiting for the refunds.

 

Thanks a lot,

DD <removed>