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Not Refunded to the Bank account

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Contributor

Not Refunded to the Bank account

Payment using bank account on October 31.

 

Order cancelled, refunded next day.

 

It's November 10 and on paypal says refund COMPLETE.

 

Nothing in the bank account yet... is this normal???

6 REPLIES 6
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Esteemed Advisor

Re: Not Refunded to the Bank account

@lseeyou 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212



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Contributor

Re: Not Refunded to the Bank account

Thanks for your reply. Im the buyer. I used bank account payment option through paypal. Still no refund in my bank account. It says refund completed in my paypal account. Who i need to contact so they can verify? Thank you!
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Esteemed Advisor

Re: Not Refunded to the Bank account

@lseeyou 

 

i know you are the buyer, did you actually read my reply???


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Contributor

Re: Not Refunded to the Bank account

Sorry my mistake, english not my main language. Since 31 October almost 2 weeks pass by... you say up to 1 week, isnt weird all this time? Thank you
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Esteemed Advisor

Re: Not Refunded to the Bank account

@lseeyou 

 

I also said that varies country to country and I can't possibly know the bank processing times in your country unfortunately.


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Contributor

Re: Not Refunded to the Bank account

Ok will need to wait. Thank you for your help!