No refund button. Unable to issue a refund.
pavel_s
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Posted on
Nov-01-2019
03:27 AM
Hello everyone.
I'm not sure why I cannot issue a refund of payment which was made on OCTOBER/SEPTEMBER 25th.
The refund button just isn't there.
Also, when I open transaction details no option for the refund.
Account type: Business
Country: US
Any ideas?
2 REPLIES 2
Louise105
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Nov-01-2019
03:30 AM
PayPal_Martin
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Nov-06-2019
01:12 AM
Hi @pavel_s
Welcome to our Community!
This would appear to be a technical issue. If I could ask you to report this through our Merchant Support site here. If you urgently need to issue a refund please send a request via email through the Help section of your account or by calling our support. You will fone the contact detail here.
Thanks
Martin
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