No refund button. Unable to issue a refund.

pavel_s
Contributor
Contributor

Hello everyone.

I'm not sure why I cannot issue a refund of payment which was made on OCTOBER/SEPTEMBER 25th.

The refund button just isn't there.

Image 2019-11-01 at 11.21.22 AM.png

Also, when I open transaction details no option for the refund.

Image 2019-11-01 at 11.24.49 AM.png

 

Account type: Business

Country: US

Any ideas?

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2 REPLIES 2

Louise105
Contributor
Contributor

PayPal_Martin
Moderator
Moderator

Hi @pavel_s

 

Welcome to our Community!

 

This would appear to be a technical issue. If I could ask you to report this through our Merchant Support site here. If you urgently need to issue a refund please send a request via email through the Help section of your account or by calling our support. You will fone the contact detail here.

 

Thanks

 

Martin

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