No access to refund

Needananswer123
New Community Member

I had a refund post on 11.12.18.  We are now 7d post and I still have no access to it to transfer it back into my checking account.  Also cannot find a customer service phone number anywhere to discuss.  

can anyone help?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Needananswer123

 

If you funded the original Paypal payment to the seller with a card then it won't go back to your paypal balance.

Once marked as completed it will automatically go back to your card. Paypal say allow 30 days but I have never waited longer than a week for mine, however that depends a lot on what country you are in.

Can't help with phone number as you haven't said country so click on help / contact bottom left of this page for options available in your country.


Advice is voluntary.
Kudos / Solution appreciated.

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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@Needananswer123

 

If you funded the original Paypal payment to the seller with a card then it won't go back to your paypal balance.

Once marked as completed it will automatically go back to your card. Paypal say allow 30 days but I have never waited longer than a week for mine, however that depends a lot on what country you are in.

Can't help with phone number as you haven't said country so click on help / contact bottom left of this page for options available in your country.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

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