New to pay pal help please!!

kristiandg
Contributor
Contributor
Hey I just sent a payment to someone in exhchange for something, it said completed and everything on my end but he’s saying he can’t accept it and it’s pending please help is it because my accounts new
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kernowlass
Esteemed Advisor
Esteemed Advisor

@kristiandg

 


If its marked as completed in your Paypal account then you have paid. The fact its pending on the SELLERS end is between him and paypal as he is a new seller OR for other reasons.
He is supposed to send your item promptly (trackable to prove delivery) and then his funds are released when tracking shows the item as DELIVERED + 3 days.

He is at no more risk now than if he had the funds in his bank account. The hold is to protect PAYPAL from new sellers that don't refund buyers in the event of a dispute. If that happens Paypal refund the buyer under buyer protection and Paypal would then limit the sellers account and chase them to pay those funds back to Paypal.
Tell him if he refuses to send then you would have to file a dispute for 'non receipt of item' and that would impact on his paypal account as such an early seller and the time the 'new seller hold' lasts would be extended OR he may not be allowed to sell.

Send him this link.

https://www.paypal.com/au/webapps/mpp/funds-availability


Advice is voluntary.
Kudos / Solution appreciated.
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