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Negative balance

Member

Negative balance

As a seller,I currently have a negative balance of  $7.81, caused by an error I made.  This is the first time I've ever had a neg. balance. 3 payments totaling $1050, already sent from customers, are being blocked.  Makes no sense to me.  Can the negative balance be eliminated simply by deducting it from $1050 that is being blocked?

2 REPLIES
Volunteer Advisor

Re: Negative balance

@CFV2

 

Thats normally what they do, however if they are blocking incoming funds then try 'adding' funds via a bank account or give customer services a call and clear it via a card over the phone.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Member

Re: Negative balance

Your advice worked & is most appreciated.  Thank you.