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Negative Balance - but I was never paid

Steven2021
Contributor

Negative Balance - but I was never paid

My balance ON HOLD was 38,000 and a customer said they never received the goods so they cancelled and my balance ON HOLD went down to 23,000

 

NOW Paypal demand 15,000 as a negative balance - but I never got the money so HOW IS THAT?  I never received the 15,000 you would think they would deduct 15,000 from the ON HOLD 38,000 (which they have also done). So they want me to lose 15,000 x TWO?