Need to Undo Transaction Sent to an Incorrect Address

[cennico]

I sent a payment via PayPal to an incorrect address.  The seller has sent me the correct address but I am not able to withdraw or undo the previous payment.  Likewise the seller is unable to refund the payment because the e-mail address I sent the payment to is not registered with PayPal.

How can I unwind the previous payment so that I can send payment to the correct address?  The seller is in Europe (Switzerland), if that helps.  Thanks!

[kernowlass]

@cennico 

What does it say next to the transaction in your Paypal account?

1. Pending (with a clearance date on both Paypal accounts
= Echeque and will clear on approx that date.

2. Pending/Unclaimed with a cancel option
= email address spelling error, as that email address is invalid it can't be linked to a Paypal account, so cancel it.

3. Pending/Unclaimed without a cancel option
= email address is valid but not yet linked to a Paypal account. Will time out 30 days post payment if not claimed by someone opening a Paypal account when it may COMPLETE.

4. Payment/Completed or Sent
= you may have to raise a dispute for non receipt if that person won't refund the funds. However if its a family/friends payment then you won't have that option and may have to contact your card issuer if you funded your Paypal payment that way.

5. Pending awaiting authorisation
= normally to a company and will complete when they capture the payment and process your order. If they don't it should time out 30 days post payment.

[cennico]

Thank you for your prompt reply.

None of these prompts appeared next to the transaction info in my "Activity" page which is what prompted my inquiry (the only prompt next to the payment was "repeat this transaction" which was irrelevant).

Since I sent the payment to a valid e-mail address for the seller, but one which was not connected to a PayPal account, may I assume that situation # 3 applies and that the payment will be refunded to me within 30 days?  If so is there anything I can do to expedite the refund as I have made a duplicate payment to the seller using their correct e-mail address for PayPal payments and their invoice is fully paid? 

The seller had difficulty "rejecting" the incorrect payment so if you have any advice for them on how to do that please let me know and I will forward.

Thanks again, and best regards,