Need help with refund that hasn't come to my account yet

[LTLGamer1]

Hi. On June 29 2020, I had sent a payment to a seller only for the seller to tell me that their payment information had changed and had to cancel the payment. Even though PayPal shows that I have received the refund, neither my PayPal account nor my card have received the refund. I made this payment through my card. It's been 10 days since then and still nothing. Please help me.

[kernowlass · Accepted solution]

@LTLGamer1 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

[LTLGamer1]

@kernowlass Thanks for your reply. I'll keep that in mind.

[Mchaelasantana]

I just hope this is true 😞  this is my first transaction in PayPal and the person I send the money refund it. but I haven't received the money-back in my account :<