Need help to get money back from a scam site

[Trung_Trinh]

Dear all

Recently i've purchased some Warhammer products on <removed>(<-- They changed the website address 3 times within 1 month)

I'm already paid 137$ using Credit card with the Transaction ID: 2YA272461D655114B received from paypal on 09.May

The problem is the website doesn't update any information for this order (such as trucking info), i'm already send 3 email to the email address they call "customer servicer" but received no reply, i'm even send email to the person directly reveived my money, but likewise, still no answer.

Now it nearly 1 month but still no answer, and I may never see my item delivery

So i desperate need your help to get my money back

Also, sorry for my bad English!!!

[kernowlass]

@Trung_Trinh 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.

[Trung_Trinh]

Thanks for the advice

Unfortunately, i dont's have any transaction on paypal website cause when i made the payment, i don't have any paypal acc.

The only transaction ID i'm reveived is via Paypal auto email

[kernowlass]

@Trung_Trinh 

You don't have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
OR
2. Contact your card issuer for a chargeback.

[Trung_Trinh]

Thanks for the advice

I think i'll call them both

I'll update if anything new happen

Once again, thanks for helping me