Need help in understanding how to receive refund/payments from companies in Canada

SiddSach
New Community Member

I had paid to Drand which is a company selling phone cases and is based out of Canada.. I had paid them using my PayPal account.. They need to refund me back some money but are saying that they made a payment attempt to my PayPal account, and looks like I am unable to receive personal payments via PayPal.. Need help in receiving this payment/refund from DBrand.. Are there any settings which I need to enable in PayPal? 

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1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@SiddSach

 

Send this link to the seller for the right way to send you the refund:

How do I issue a full or partial refund?

 

If it has been longer than 180 days from date of payment then you have to complete step 2 in order to receive payments:

How do I receive PayPal payments?


Kudos & Solved are greatly appreciated. 🙂
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