cancel
Showing results for 
Search instead for 
Did you mean: 

Need advice, Digital river unauthorized pay, how to tighten security?

SOLVED
Volunteer Advisor

Re: Need advice, Digital river unauthorized pay, how to tighten security?

@xleap

 

Digital river is an ecommerce payment company. They don't fraudulently take your money. They partner with companies like Samsung, Microsoft, razr, McAfee, avast, etc. If you buy from those websites, your charge may show up as from digital river. They also handle subscriptions. A lot of times what happens is people accept a free trial for a product, like anti virus, and forget to cancel and it auto renews. Be careful what you are accepting Again...Digital river just handles the orders and payments submitted by partner companies.

Check in here to see if you had a subscription set up.............

Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments''.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
New Community Member

Re: Need advice, Digital river unauthorized pay, how to tighten security?

I had a similar charge attempted just this morning for $69.99. I have not ordered anything nor have I tried any type of free trial. I just happened to get a text from PayPal about it this morning . When I went to the website for digital river it couldn't find my order. Will be notifying my card issuer Monday. This is the text messege I got . PayPal: Your card issuer declined your payment. No other methods worked. Update how you pay DigitalRiver US Inc at https://py.pl/1kEAUX. $69.99 USD More details sent by email.
Member

Re: Need advice, Digital river unauthorized pay, how to tighten security?

Digital River is for Avast Computer Security, but this is not authorized by me... it was to be cancelled since I now have other protection for my computer.  They have been told to cancel any subscriptions and to discontinue service from them.  Thanks!  Judy Franken

Volunteer Advisor

Re: Need advice, Digital river unauthorized pay, how to tighten security?

@Judiann 

 


Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments''.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Member

Unauthorised payment on my account from Digital river Ireland

On the 25th of November digital river Ireland took £39.99 from my PayPal account I had no warning from them that they were taking a payment, when I looked further they took the same amount last year. It was for avast protection - 2016 I had taken out 1 years avast protection for the sum of £14.99 I received no form of contract from digital river Ireland. How do I get them to refund my money? Do I have to approach them or can PayPal help? I have been through the security on my account to prevent anything like this happening again.
Volunteer Advisor

Re: Unauthorised payment on my account from Digital river Ireland

@Jodesi24

 

Check if you had a subscription set up...


Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments''.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
New Community Member

Re: Need advice, Digital river unauthorized pay, how to tighten security?

They did this to me too but debiting my credit card. It meant much effort till I finally could get in touch with them (phone nr. not working, email not working). I even got my money back and was promised that they will never again debit my credit card and that we have no business relations any loner. A month later they debited my card again (higher this time) and now all the fuzz starts again. What a shame! 

Highlighted
New Community Member

Unauthorized payment

Hi there, i just had unauthorized payment to digital river ireland ltd. Don't know who they are. Any sallution?