My subscription was denied and my money is gone?!

Viix
Contributor
Contributor

Hi, I recently bought a subscription for a website called "Splice" were I can use sounds and vocals for my music production, when I bought my subscription, it was denied and my money was gone from my Paypal, I was really confused why my money was gone when my subscription was canceled after 2 hours of using "Splice" to my music, I really need my money back so I can get my subscription, I believe that this was a glitch.

Login to Me Too
1 REPLY 1

PayPal_Martina
Administrator
Administrator

Hi @Viix,

 

Thank you for your post and welcome to the Community Forum!

 

If you were charged for the payment but the subscription was cancelled earlier than it should, you can file a claim from your Resolution Centre. In case you never received the subscription, you can file a claim for an Item Not Received. If you received it but it was cancelled right after, you can file a claim for an Item Not As Described. 

 

I hope this helps!

Martina 

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.