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My seller said she dont have the refund button on her paypal

yxxiang0515
Contributor

My seller said she dont have the refund button on her paypal

My seller said she dont have the refund button on her paypal so she have to wait paypal send the money to her bank account only she can refund me. Can anyone help me out whether she is lying or is the paypal refund process is really like this? She has been dragging me for two weeks for the refund processes, and is making me frustrated.