My refund is “complete” but still didn’t receive it six days later.

OrangeCountyCA
Contributor
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I got a full refund from an online social media giant and according to PayPal, it is no longer pending, it is complete, except it’s now six days later and it still hasn’t arrived. What is stopping the refund from appearing in my account? I’m told I have to wait another three days to receive a “tracer” to give to my bank. Has anybody else here experienced this?
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kernowlass
Esteemed Advisor
Esteemed Advisor

@OrangeCountyCA 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212



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kernowlass
Esteemed Advisor
Esteemed Advisor

@OrangeCountyCA 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212



Advice is voluntary.
Kudos / Solution appreciated.
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OrangeCountyCA
Contributor
Contributor

Hi, thanks for the tip, my apologies for not posting an update in a timely manner.  My refund was deposited to my bank two days ago, thanks anyway!  🙂

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