My preferred method credit card was changed to bank account by PayPal

[maggadoo]

I had a monthly subscription billing to my preferred method of my credit card.  I noticed a post to my bank account and attempted to contact merchant. They did not change anything on their end.  I tried contacting PayPal through resolution center and they viewed it as a billing dispute and kept replying "decided in seller's favor".  I was not looking to refund the payment or dispute the amount.  I just wanted to determine why the payment source was changed without my consent.  Luckily I has enough money in my checking account to cover the payment.  

[sharpiemarker]

@maggadoo 

Check your Automatic Payment setting for the subscription bill:

Go to Account Settings (gear icon) > Payments > Manage Automatic Payments

Select merchant on left, click Pencil icon on the right, near funding source.

Also check your preferred payment method prefs to see if correct:

Account Settings (gear icon) > Payments > Online Purchases > Change

PREAPPROVED PAYMENT PLANS:

https://www.paypal.com/us/cgi-bin/webscr?cmd=_ap-manage-preapprovals

AUTOMATIC PAYMENTS:

https://www.paypal.com/cgi-bin/webscr?cmd=_manage-paylist

https://www.paypal.com/myaccount/autopay/

[maggadoo]

Thank you for the details, I wish PayPal would have replied with this information.

I actually have everything set correctly and all the previous month's shipments were billed to my preferred method credit card with no issue.  The retailer and I did not change anything since it was on auto shipment.  PayPal changed it to my bank account and has not explained why.

[PayPal_Olivia]

Hi @maggadoo,

I'm sorry to hear that your credit card was not used for a subscription payment. If the card was not approved at the time of the charge, it appears another payment method was used as a backup. I'm sorry for the inconvenience.

Olivia