My money

Chris323
Contributor
Contributor
I tried to pay a betting company £70 pounds and it said transaction failed so I did it again and it went through but also the other £70 has disappeared too, any help please
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5 REPLIES 5

kernowlass
Esteemed Advisor
Esteemed Advisor

@Chris323 

 

Are both showing on your paypal account?

Are both completed on your paypal account or pending?

Did you fund it from a bank account or card or funds in your balance.


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Chris323
Contributor
Contributor
Hi both are showing on my PayPal and they were both from my PayPal balance
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Chris323 

 

Well thats 2 out of the 3 questions that i asked answered, sadly can't help if you don't answer all of them.


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Chris323
Contributor
Contributor
Both are saying completed on my account as well, sorry I didn’t say sooner
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Chris323 

 

Great,

ok well thats odd. Firstly check with the company you sent the funds to and see if they received x2 payments and if so then ask them to refund x1 of them.

Other than that can you click on x1 and open a dispute for non receipt of item to get the second one back again.

 

Failing that contact customer services and see if they can advise, 


Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.



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