My client hit refund instead of transfer. How do I refuse/cancel the refund?

AnneM1
Contributor
Contributor

Good morning, I sent money to someone in France. It appears they hit the 'refund' button instead of the 'transfer' button as the payment is now showing as 'refund pending'. I would like to cancel the refund so that this person keeps the money and can transfer it to their bank account. How do I/they do that? Thanks in advance. 

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4 REPLIES 4

nevadasmith
Advisor
Advisor

you cant do anything until you receive the refund,then you can refund back??

30 cents transaction fee is not refundable.

 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@nevadasmith

@AnneM1

 

You can't 'refund' a 'refund', all you can do is 'send' it again when you get it back.

 

 


Advice is voluntary.
Kudos / Solution appreciated.
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AnneM1
Contributor
Contributor

I had a feeling that would be the case! Thanks so much for your help!

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AnneM1
Contributor
Contributor

Thanks for your help...I was afraid that would be the case.

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