My balance

solerider
Contributor
Contributor

I received a payment from a game creator company for som translations. The transaction is visible in my history, but the money was not sent to my card account and paypal says  my balance is 0.00. I get notidfications  from my bank by sms, and have had now sms about this transaction from them. I find the help or support within paypal to be confusing at the least, and it turns into a big frustration when you cant see your issue in the drop down lists under the different topics... Can somone advice me on this please?

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@solerider 

 

What currency did they send and is your paypal account set up to receive that currency?


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solerider
Contributor
Contributor

The currency used was Russian Roubles, and my account was set up in Russia,with Roubles as the primary currency. I have received Roubles there before with no issues.

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