My Automatic Payment does not work

Jogomes
Contributor
Contributor

Hello to all! 

My Automatic Payment is set to “Show active” for Netflix, but today I received an alert from Netflix that says: “Update your payment information to continue. We were unable to process your last payment. Please update your payment information to continue enjoying Netflix.”

 

Is here someone else facing a similar problem? What do you think is happening?

 

Thanks!

 

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2 REPLIES 2

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Jogomes 

 

Check if your payment method has expired or not. Or cancel it in your manage automatic payments page and relink your PayPal account at Netflix.


Kudos & Solved are greatly appreciated. 🙂
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Jogomes
Contributor
Contributor

Thank you @sharpiemarker, for your reply! 

My payment method is OK. I did what you suggested and I turned back to Netflix to link again with PayPal but it did not work. 

Thanks!

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