Money won't transfer
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Great question, SAMANTHAB1985!
There are a lot of reasons why this could be happening. Here are some basic questions to help troubleshoot this issue.
Are both of your accounts verified?
Was the payment sent as a "goods and services" payment?
Was the payment sent as an eCheck?
Does the recipient have any unresolved issues with their account?
Generally, if the recipient's account isn't limited and they have verified their account and there is no hold on the payment, I'd recommend that they attempt to withdraw the payment from a secure internet connection and a familiar device after 24 hours or so.
They can always reach out to PayPal direct if they need further assistance.
- PayPal_Rich
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