Money sent to wrong email ID

Chinweo
Contributor
Contributor
I sent money to the wrong email ID. I have sent an email to owner of wrong email ID requesting a refund, but no reply. Can't speak to anyone on the phone. I need my money back as it was intended for a family member who is
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4 REPLIES 4

Sharingiscaring
PayPal Employee
PayPal Employee
Hi @Chinweo,

Welcome to the PayPal Community! I've found this article that may help:

https://www.paypal.com/ie/smarthelp/article/FAQ1467

If this post, or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
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Chinweo
Contributor
Contributor
No help from customer service and PayPal phone lines are not working. Where can I get help to resolve this issue.
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Queentdp
New Community Member
Open a dispute with your bank
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Chinweo 

 

If you sent it as a friends / family payment and its marked as SENT OR COMPLETED then sadly if the person you sent it to does not voluntarily refund it then nothing paypal can do as it was sent as a 'gift' payment.

You can talk to your card issuer and see if they will help you but unlikely for the same reason ie was not a purchase for goods or services. 


Advice is voluntary.
Kudos / Solution appreciated.
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