Money sent- cancelled issue

Neems
New Community Member

I currently have two orders of around $200 which have the “money sent-cancelled” status yet the $400 total has been taken out of my bank. It’s not in my paypal balance either. Does that mean my money is gone?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Neems

 

When you cancel a payment those funds can't do a u-turn > they have to process through to paypal who will then either return them to your funding source (if you paid with a debit or credit card), or credit your paypal balance (if it was funded from your balance or instant bank transfer), but that takes a few days and sometimes up to a week.


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Kudos / Solution appreciated.
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