Money sent Friends and Family not appearing in PayPal Balance

[kreslev]

I've received money from a friends and family transfer; however, it isn't appearing in my PayPal balance. The money is showing on both ends in the transaction history, the information is correct, and both accounts are verified through both email and phone. My balance is still showing as $0 and when I click to transfer the money, it says there are no funds available.

[Gaston72]

Same happened to me today September 13th. I received a payment of $1.23, which said "completed transaction" and did not reflect on my paypal balance. I refunded that payment, in order to ask the person to send me the payment again to see if that way I could see it on my balance, and the refund amount was taken from my actual paypal balance, which meant that not only I did not get the $1.23, but I got another $1.23 taken out of my balance!!! Then the person sent me the $1.23 again and it is still not reflecting on my balance. So I'm $2.46 short of what I should have now... No way to contact them on the phone, no answer on the help center... I am at a complete loss here. Thank God that they were small payments, but I need an answer regardless! Had it been a big amount I'd be really really mad. AND REMEMBER, DO NOT TRY AND REFUND THAT PAYMENT HOPING TO GET IT RIGHT THE SECOND TIME BECAUSE IT DOES NOT WORK!!!!