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Money received

New Community Member

Money received

Hi there .... I received payment via friends & family for a pair of e tickets .... while I seem to have the balance increased I don’t have any information about the transaction... could it have been sent ... then retracted??

Esteemed Advisor

Re: Money received



You mean you do not see a related transaction listing in your account activity?


Once a payment is sent and is marked completed, it can't be retracted. Sender will have to contact you to get a refund. Or, maybe their funding source had no money...but you still should have a record of payment in your account activity.


Try clearing your browser cache/paypal cookies and restart device.

Kudos & Solved are greatly appreciated. 🙂