Money payment

[Emmanuelazeir]

I sent money but didn’t get to the person.

[rachelhop]

okay so at least it's not just me. I made an order on November 3, and it's been pending with customer service telling me that the merchant has to accept it. mind you, the merchant has no evidence of my transaction number, hasn't received an email, and has nothing from my email address. I have continuously contacted customer service but there's no way to fully reach them. the message center keeps taking me around in circles, it's ridiculous. and im wondering if im going to get charged again. it said that the first payment was just an 'authorization' but they still took it from my account so i'm confused on where my money is?

[kernowlass]

@Emmanuelazeir 

Have you double checked the email address you sent the payment to and made sure there were no spelling errors or misplaced dots?

Were the funds sent in the correct currency the receiver can accept?

Has the receiver verified their email address?

Have you sent to a country that can receive paypal payments?

How did you send the funds was it goods/services or friends/family?

What does it say next to the transaction in your paypal account ie unclaimed / pending / payment or sent?

What funding source did you use?