Money on hold

[deepingdog]

I had a problem with delivery of an item and the seller refunded the payment. The refunded money is on hold in my account and there seems no way to transfer this money back to my card. Does anyone have a solution. It has remained on hold for over two weeks.

[kernowlass]

@deepingdog 

Pending refunds can only happen for two reasons.

1. The seller has issued a refund from their bank account which takes time to process.

2. You funded the payment to the seller using bank transfer. What PayPal do here is credit the recipient on your behalf (so there is no delay in despatching your item). Then if you receive a refund in the meantime they are unable to issue this until the original bank transfer completes.
https://www.paypal.com/uk/smarthelp/article/where-is-my-refund-faq1212?app=searchAutoComplete
https://www.paypal.com/gb/selfhelp/article/i-paid-by-instant-bank-transfer,-so-why-is-my-refund-on-h...