Money on hold

Balto2742
New Community Member
My friends is trying to send me money on PayPal so that I can buy a game but it put the money on hold. How do I get the money to be released?
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2 REPLIES 2

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Balto2742 

 

If you are experiencing delayed funds availability, here are some shipping tips that may help you get your payment sooner:

  • Add tracking information: If you provide tracking information from one of our supported carriers in the transaction details page, your payment should be available 1 day after we can confirm the delivery date. 
  • No Shipping Info: If your item doesn't need to be shipped (e-books, piano lessons, etc.), mark the order as Processed and provide the required details.
  • Buyer confirmation: A buyer will receive a notification email once you've uploaded the tracking number. When your buyer confirms they've received the item, the payment will be released immediately.

 

(These options may not be available for some countries):

 

Seller/Recipient: To add tracking information:

1. Click Activity at the top of the page.

2. Find and click the original payment for the item or service.

3. Click Add Tracking Info.

4. Select an Order Status: Processed or Shipped with or without tracking info.

 

Buyer/Sender: To confirm you've received an item:

  1. Go to Activity.
  2. Find and click the original payment for the item.
  3. Click Confirm receipt.
  4. Click Yes to confirm that you received the order.

Note: Not all purchases require receipt confirmation.

 

If buyer/sender does not confirm receipt, you may have to wait up to 21 days for PayPal to release funds.


Kudos & Solved are greatly appreciated. 🙂
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Jil013
PayPal Employee
PayPal Employee
Hi @Balto2742 Incase the above steps provided doesn't work for you expediting the release of funds (since we are looking at a possibility of your friends mistakenly sent the money as a payment for goods/ services reason for the hold) You can also, if willing, refund the payment back to them and they resend the money back to you now making sure they are choosing the Friends & Family options so: 1. Money won't get held 2. You also get the money in full for payments for goods/ services charges a fee. Here's how: 1. Click Activity at the top of the page. 2. Select the payment you want to refund. 3. Click Refund this payment. 4. Under "Total Refund Amount," enter the amount you want to refund (you may have the option to refund a partial amount of the payment), and then click Issue Refund (you'll be directed to a page confirming that your refund has been sent). Hope this helps. Stay safe!
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