Money not refunded

1315
Contributor
Contributor
I had made a payment on bookmyshow through paypal on 30 sep,2019 but the payment was failed. The amount was deducted from my bank account but it has not been refunded. I want to know when my money will be refunded
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3 REPLIES 3

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@1315 

 

Issued refunds go back to original funding source. Arrival times may vary:  

 

  • Bank payments, 3-5 or 5-7 days, depending on your bank. 
  • Cards, a week up to 30 days depending on your issuing card. 
  • PayPal balance, fairly instant. 
  • Split payments between PayPal balance and card/bank, see above.

Kudos & Solved are greatly appreciated. 🙂
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1315
Contributor
Contributor
But it had already been 15 days still no refund
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PayPal_Olivia
Moderator
Moderator

Hi @1315,

 

I'm sorry to hear that the funds were not returned to your bank. Please contact customer service to report the issue. A representative can look into what happened and help with the next steps.

 

To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.

 

I hope this helps!

 

Olivia

 

If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
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