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Money deducted but payment not reflected

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New Community Member

Money deducted but payment not reflected

I did a PayPal payment yesterday and the app froze. The money was deducted from my bank account but the company I paid did not receive the payment and the payment is not reflected on my PayPal account anywhere (not as pending or paid).

 

I tried contacting PayPal but they are of no help. What can I do the get the money back?