After two weeks of looking for my refund still I received nothing. I placed the order with Old Navy on the 1st. The order was canceled, payment was sent, removed from my account. The term used used was "on hold". After the allotted time that they gave me for processing my refund. I'm told that my refund was sent and PayPal was holding it. I call PayPal customer service on a three-way with an Old Navy representative. I'm told by PayPal that my refund was issued. I pull up my online statements immediately, the transaction to Old Navy was missing, the pending payment was missing, and my balance was the same and hadn't changed since my latest transaction of me adding money to my card.. PayPal manager explained to me that I was issued a refund. Nowhere on my current statement was that true nowhere did my balance reflect it. After an hour long conversation with the paypal representative, the Old Navy representative discontinued the call " seeing that the problem I was having was with me and the bank I was using". The PayPal manager was not helpful in returning my refund. The PayPal representative had a totally different statement than I have access to. I am very disappointed in the services that I was provided, and the lost of my funds. The PayPal manager accused me of lying about my transactions. I have been dealing with PayPal for years and never have I've never been scammed out of my money. What do I do? This is the question keep asking. Do I count it as a lost... ?
