Missing payment?
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open a case with eBay or call them, Looks like payment wasn't required instantly, So the person committed to buy maybe forgot to pay or they decided not to pay, Probably they did by mistake
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Go to ebay and click on 'sell' put in anything (as you aren't going to actually list anything) until you get to the main page > scroll down and where it says payment methods check the email address that is on that page, is there a spelling mistake or old email address or one not linked to your paypal account?
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Maybe they paid by e-Check which takes a 5-7 business days to show in your account. take a screen shot of the email from PayPal, So i can have an idea on what happened.
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If that was the case it would still show in their paypal account but have pending with a clearance date next to it.
The fact it shows paid on ebay but not showing on paypal is normally due to an incorrect or old email address on the sellers auction.
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