I received a payment from customer last 12.31.2018. I saw it and it got into my balance okay. then after I checked my balance today., 01.17.2019.. the balance is 0. and no payout have been done.. but it's missing.. where did it go?? how can I recover it?
I checked every transaction on my account, but no trace of it. Every credit is charged on my credit card, not on my paypal balance. anyone can help me?? should I call paypal?
Welcome to the community forum and thanks for posting.
Your question is very account specific and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook - https://www.facebook.com/PayPalAU/, Twitter - @AskPayPal, email or phone and we would be happy to advise.
Intars
