Missing money 💰

Jamie-Taylder
Contributor
Contributor
I’ve been expecting a payment from the United States for the last week. I’m in Australia. It’s a reasonable sized transaction and it was sent in two transactions. It says processing on their account but nothing on mine, not even an email. Is that normal? Help!
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3 REPLIES 3

Gaston72
Contributor
Contributor

Same happened to me today September 13th. I received a payment of $1.23, which said "completed transaction" and did not reflect on my paypal balance. I refunded that payment, in order to ask the person to send me the payment again to see if that way I could see it on my balance, and the refund amount was taken from my actual paypal balance, which meant that not only I did not get the $1.23, but I got another $1.23 taken out of my balance!!! Then the person sent me the $1.23 again and it is still not reflecting on my balance. So I'm $2.46 short of what I should have now... No way to contact them on the phone, no answer on the help center... I am at a complete loss here. Thank God that they were small payments, but I need an answer regardless! Had it been a big amount I'd be really really mad. AND REMEMBER, DO NOT TRY AND REFUND THAT PAYMENT HOPING TO GET IT RIGHT THE SECOND TIME BECAUSE IT DOES NOT WORK!!!!

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Jamie-Taylder
Contributor
Contributor
Honestly it’s so annoying. I’ve rung them so many times and it just hangs up on me. Definitely no answers anywhere. I did think about that so I won’t be doing it now! Haha
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Gaston72
Contributor
Contributor

I'm glad I was able to give you the heads up on the refund thing!!! Exactly, don't do it Jamie!

And yes, it is totally frustrating the fact that there is no customer service to be found anywhere! I really hope they fix this, there are a lot of people affected by this issue!

 

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