Missing Payment

Blazerzzz
Contributor
Contributor

I received a payment from a buyer on E-Bay. It was marked complete on my Pay Pal account, but the payment was NOT accredited to my balance. Now I cannot contact anyone at Pay Pal to get an explanation.

I got a message from the buyer with picture showing Pay Pal received the payment.

I want to send this buyer their item, but have to receive the payment on my account first.

What do I do now?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Blazerzzz 


Have you bought anything and paid for it via paypal since the payments should have gone in??

The reason i ask is that if you have funds in your paypal balance and then buy something then paypal will sometimes take from those funds rather than from your normal funding source eg bank account or card.

To check go and click on the word "details" next to any recent paypal buying transaction and see if they were funded from your paypal balance ie buyers payments rather than your normal funding source.


Advice is voluntary.
Kudos / Solution appreciated.
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