Missing Ebay payment

[recycle_24]

Hope someone can help.

I paid for an item on Ebay directly from my debit card. The funds have been take from my bank and it shows as a paypal payment on my statement. Unfortunately the seller, whilst not disputing that I have paid is unable to locate the payment. Saying that his Ebay says i've paid but can't find the payment record in his paypal. I've spoken to him on the phone and he seems honest enough but i'm getting a bit stressed out by it all.

[kernowlass]

@recycle_24

If you bought something online with a debit or credit card and did NOT log into your paypal account then of course it won't show on your paypal account as you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services AND your card issuer to query the transactions.

If you need to open a dispute for a 'guest buyer' transaction then you can.......
1. Phone Paypal customer services and see if they will open one for you OR
2. Contact your card issuer for a chargeback.

[recycle_24]

Hi thanks for taking time to reply. Unfortunately it doesn't answer why my seller can't find record of my payment.

Guess i'll have to call Paypal on Monday

[kernowlass]

@recycle_24

Well i wouldn't know why your seller can't fnd your payment would i??