Merchant requesting Photo ID before processing a purchase. Why?

EaglerRiver
New Community Member

Just purchased off Honorbuy using PayPal to pay with Credit Card, NOT through my PayPal account. Merchant now will only process my purchase if I send a photo of my ID "to avoid scamming". I thought this was the purpose of paying through PayPal?? I've never come across this before and am suspicious of their motives. Anyone shed some light?

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1 REPLY 1

PayPal_Siobhán
Moderator
Moderator

Hi @EaglerRiver,


Welcome to the community. This is unusual and is not a requirement. We would not suggest sharing your personal documents. If the seller is not happy with processing the transaction, then you can certainly request a refund.

 

Hope this helps,

Siobhan

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