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MY PAYMENT HAS BEEN SENT BUT NOT RECEIVED BY THE PAYEE

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MY PAYMENT HAS BEEN SENT BUT NOT RECEIVED BY THE PAYEE

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Hi people

- see photo above - this payment has not been released to the person I sent it to - it has been 17 days... and yet the money has come out of my bank account.  I can't request the money back or cancel the payment to pay him some other way.. can anyone suggest?  Also when I click on the track shipment button it goes to an error message...

thanks in advance

Sue