We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
I apologize that you are having issue with a payment that was accidentally made. For further assistance, I would suggest contacting our customer service. This way we are able to see the payment that was made and help correct it for you. You can call, send us a direct message through Twitter or send a personal message through Facebook.