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Lost Payment?

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Contributor

Lost Payment?

Hi,

On the 19th of September I received a payment, into my PayPal account (via eBay), of £18.  PayPal then took a fee which reduced the payment down to £17.18.  I can see the payment in my Activity list, so it definitely was received, but my PayPal balance is still zero $0.00!  The payment has not been added to my PayPal Balance!  So where did the money go?!  Extremely upset!  Please help!  Many thanks

1 ACCEPTED SOLUTION

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Esteemed Advisor

Re: Lost Payment?

@Anita1937 

 

Have you bought anything and paid for it via paypal since the payments should have gone in??

The reason i ask is that if you have funds in your paypal balance and then buy something then paypal will sometimes take from those funds rather than from your normal funding source eg bank account or card.

To check go and click on the word "details" next to any recent paypal buying transaction and see if they were funded from your paypal balance ie buyers payments rather than your normal funding source.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

2 REPLIES 2
Highlighted
Esteemed Advisor

Re: Lost Payment?

@Anita1937 

 

Have you bought anything and paid for it via paypal since the payments should have gone in??

The reason i ask is that if you have funds in your paypal balance and then buy something then paypal will sometimes take from those funds rather than from your normal funding source eg bank account or card.

To check go and click on the word "details" next to any recent paypal buying transaction and see if they were funded from your paypal balance ie buyers payments rather than your normal funding source.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

Highlighted
Contributor

Re: Lost Payment?

Thank you very much for your reply and, yes, you were right!  PayPal had, indeed, used my funds (the payment I'd received via eBay) when I paid for something!  PayPal had NOT asked me if I wanted to use the funds, so I had not realised!  Thanks again for your input and help 🙂