Just signed up, can't send money to my son.

Fortywino
New Community Member

My son and I both downloaded the app, completing the process by entering our passwords to confirm our e-mail addresses. I have not set a limit in Paypal (nor do I know how to) and I have plenty of room on the debit card that I entered to send the $1,000 that I want to give him. We have tried everything we know to do, including restarting our phones, but the payment won't go through. We have double checked all of our contact info so that is not the issue.

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2 REPLIES 2

fornite-vbucks
Contributor
Contributor

THIS IS MY PROBLEM TODAY! I CAN'T SEND MY PAYPAL BALANCE TO SOMEONE 😞

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Shiby
PayPal Employee
PayPal Employee

Hi @Fortywino  and @fornite-vbucks 

 

I am sorry to know that you are unable to make payments from your account. Please refer to this article for general information about payment failure and how to get it resolved. However, as it is an account specific query I'd recommend reaching out to our Customer Support by clicking on the contact option at the bottom of the page on our website.

Thank you,

Shiby

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