JD Sports Refund via Paypal

[SammyLWF]

Hi there I made a purchase on JD Sports website last Tuesday and used PayPal to pay for items, package arrived on Thursday however one item was out of stock and it stated on invoice I would be refunded within 5 days. It is now day 5 and still no sign of refund, I contacted JD Sports today and they claim they contacted PayPal to issue refund on Friday. I contacted PayPal and they are claiming they know nothing about it, I’d be grateful if someone could advise. Thank you

[kernowlass · Accepted solution]

@SammyLWF 

Paypal don't issue refunds the seller does, and then you would get email confirmation that a refund was made.

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/uk/smarthelp/article/FAQ1212