Item still not received
Eronnunez14
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Posted on
May-22-2020
10:05 PM
How do I contact customer service to let them know that an item I purchased with PayPal payment through a merchant site has not been received and I have been given a fake tracking number
2 REPLIES 2
Sharingiscaring
PayPal Employee
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May-27-2020
11:24 AM
Hi @Eronnunez14,
Welcome to the PayPal Community! I've found this article that may help:
https://www.paypal.com/us/smarthelp/article/FAQ1344
If this post, or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Welcome to the PayPal Community! I've found this article that may help:
https://www.paypal.com/us/smarthelp/article/FAQ1344
If this post, or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
kernowlass
Esteemed Advisor
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May-27-2020
03:11 PM
Did you open a dispute already and it was closed when tracking was supplied by the seller?
If so post back, if you open a dispute and its closed because of that fake tracking again post back.
Advice is voluntary.
Kudos / Solution appreciated.
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