Item paid but no money on paypal
ggiorg2013
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Posted on
Apr-04-2020
01:54 AM
hi. I need help. I sold an item on ebay and on ebay it says that it is paid but I can't find money on my paypal account. neither in paypal transactions history too.
3 REPLIES 3
kernowlass
Esteemed Advisor
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Apr-04-2020
03:41 AM
Go to ebay and click on 'sell' put in anything (as you aren't going to actually list anything) until you get to the main page > scroll down near the bottom and where it says payment methods check the email address that is on that page, is there a spelling mistake or old one?
Advice is voluntary.
Kudos / Solution appreciated.
ggiorg2013
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Apr-04-2020
05:40 AM
thank you. yes I double checked and email is fine. dont know what to do. any ideas ?
Jil013
PayPal Employee
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Apr-07-2020
10:06 PM
Hi @ggiorg2013
Thank you for raising your concern through our community forum.
We'll send a message to that email address to let you know someone has sent you a payment. You'll see the recent activity on your Summary page. Click your transaction to view the details.
If you don't see the payment on your PayPal account, do not ship the merchandise.
Stay safe!
Thank you for raising your concern through our community forum.
We'll send a message to that email address to let you know someone has sent you a payment. You'll see the recent activity on your Summary page. Click your transaction to view the details.
If you don't see the payment on your PayPal account, do not ship the merchandise.
Stay safe!
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