Item paid but no money on paypal

ggiorg2013
Contributor
Contributor
hi. I need help. I sold an item on ebay and on ebay it says that it is paid but I can't find money on my paypal account. neither in paypal transactions history too.
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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@ggiorg2013 


Go to ebay and click on 'sell' put in anything (as you aren't going to actually list anything) until you get to the main page > scroll down near the bottom and where it says payment methods check the email address that is on that page, is there a spelling mistake or old one?


Advice is voluntary.
Kudos / Solution appreciated.
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ggiorg2013
Contributor
Contributor
thank you. yes I double checked and email is fine. dont know what to do. any ideas ?
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Jil013
PayPal Employee
PayPal Employee
Hi @ggiorg2013

Thank you for raising your concern through our community forum.

We'll send a message to that email address to let you know someone has sent you a payment. You'll see the recent activity on your Summary page. Click your transaction to view the details.

If you don't see the payment on your PayPal account, do not ship the merchandise.

Stay safe!
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