Issuing a refund.

AshaSkatefresh
New Community Member

I have been trying to issue 2 refunds in euros but each time I click Issue the Refund I receive a message saying "You don't have enough money in your balance to complete this payment."  My current balance is over £9000.  Why can't I make the refunds?

I have tried messaging Paypal but they can't seem to understand the problem.  Please help.

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