I'm an independent contractor who received 3 duplicate payments and am trying to refund the overpaid amounts but the PAYPAL instructions offer a solution not available-
[You can issue a full or partial refund up to 180 days after you receive a payment as long as its status is "Completed," "Pending," or "Cleared."
Here's how to refund a payment:
- Click Activity near the top of the page.
- Click the payment you want to refund.
- Click Refund this payment.
- For "Refund amount," enter the amount you want to refund, (you may have the option to refund a partial amount of the payment) and then click Continue.
- Review your information to make sure you entered the correct refund amount, and then click Issue Refund.]
When I click on the payment(s) in question, no REFUND button is available as an option.
Please advise
