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Issuing Partial Refund

SOLVED
New Community Member

Issuing Partial Refund

I am having trouble issuing partial refund to a customer.  I have looked at the "Help" desk and this is what it says:

 

Here's how to send a partial refund:

  1. Log in to your PayPal account.
  2. Click Activity near the top of the page.
  3. Find the payment you'd like to refund and click Details.
  4. Click Issue Refund.
  5. Enter the refund amount and click Continue
  6. Review the information and click Issue refund.

This is what I would usually do.  The "Issue Refund" is relatively easy but now when you do the same process it will give you the details of the transaction but to issue a refund, a button that says "Refund this payment" is the only option.  I did this before and it refunded the full amount.  I did not want to do that as I am only issuing a partial refund.  Usually, when you do it via eBay, it gives you another window with the old set-up so to just "Issue Refund" is easy because then you could enter the desired amount that you need to refund and not the whole amount.

 

Any help will be very much appreciated.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Volunteer Advisor

Re: Issuing Partial Refund

@SongBirdMama68

 

Clicking "Refund this payment" is the way to do it in this new interface as it will take you to the next page to enter the amount you want to refund to send (partial and up to the total amount) and to add order number and add a note. Perhaps you got confused and accidentally refunded the entire amount previously.


Kudos are greatly appreciated. Smiley Happy
2 REPLIES
Volunteer Advisor

Re: Issuing Partial Refund

@SongBirdMama68

 

Clicking "Refund this payment" is the way to do it in this new interface as it will take you to the next page to enter the amount you want to refund to send (partial and up to the total amount) and to add order number and add a note. Perhaps you got confused and accidentally refunded the entire amount previously.


Kudos are greatly appreciated. Smiley Happy
New Community Member

Re: Issuing Partial Refund

Thank you so much for your help.  Will do that and hopefully, I won't make any mistake Smiley Happy