Issues with refund
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Hello @Sherrydu,
Welcome to our Community Forums. I'm sorry to hear you're running into some issues with a recent refund. I can understand how concerning that can be. PayPal will process the refund as soon as it is authorized by the merchant. From there, it can take 2-3 days to get back to your designated funding source (possibly up to 5 days if a bank). Since it sounds like you've been waiting longer than that time-frame, I'd recommend continuing to work with the merchant to confirm that refund has indeed processed. From there, you may also want to contact our Customer Support to see if filing a dispute may be available.
Good luck!
- Jon K
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