Issue accessing my account for ebay

[Doodlesthedog]

Hi,

anyone got any ideas on this. I think that I've set up two accounts now with paypal accidentally . I have one that is accessible and is used for payments to ebay sellers. I have another that receives funds from buyers on my ebay account that doesn't show up in my accessible paypal account. I think this all happened when I swapped out a legacy e mail address that the service provider will close shortly and substituted a new one as the primary one. I have the legacy e mail address in the paypal account as a secondary contact address. Ebay sales are coming in but without access I can't transfer my funds out. Anyone with any ideas? Thanks for helping.  

[kernowlass]

@Doodlesthedog 

Go to ebay and click on 'sell' put in anything (as you aren't going to actually list anything) until you get to the main page > scroll down near the bottom and where it says payment methods check the email address that is on that page, is there a spelling mistake or old one?

If its the old email address then if you still own it then 'add' it to your paypal account as you can have up to 8 on the 1 paypal account and the funds should show, if not then................

You need to contact your buyer(s) and ask them to see what it says in their paypal accounts either:
1. Pending / Unclaimed with a cancel option.
2. Pending / Unclaimed.
3 Completed.

If its:
Pending / Unclaimed with a cancel option.

Ask them to cancel the payment but tell them that it will take a few days to go back to their funding source. Then get them to use the "send money" > Goods/Services option and pay to your correct email address. Tell them DO NOT use the Ebay option or it will direct them to Ebay checkout and the same thing will happen. They may not want to do this and so you could then cancel the transaction. OR you can send them a money request.

Pending / Unclaimed.

If there is no cancel option then the buyer will get their money back automatically 30 days after paying.
Again they may not want to pay you again until they get their money back so you may need to cancel the transaction for them.

Completed.

If its completed then come back for more advice.
https://www.paypal.com/us/smarthelp/article/FAQ1467